10 Mar OCLC QuestionPoint release mobile chat widget
I recently wrote a short article about OCLC QuestionPoint’s new mobile widget for Fumsi, and thought I’d also post it here for anyone interested.
As an avid iPhone user, I’m always keen to test out new mobile technologies – especially those relating to libraries. I was really pleased when I heard that OCLC were planning to release a mobile version of their QuestionPoint chat widget to enable users to access the service from their phone. It’s currently available for iPhone, Android and Palm phones and I tested it on my iPhone recently.
The Qwidget looks exactly the same when you access it via a PC/Mac, but when accessed on a supported mobile you see the following logo prompt to open a mobile version instead:
When you click on it, a new window opens with a chat screen for you to ask your question and start a new chat:
Response time was really good, and I was soon chatting with a colleague who was staffing the service that day. When a URL link from the chat is selected, it opens in a new window so that the chat is not interrupted. You can add a bookmark to the page or add it to your homescreen so that you can get directly back to it in future.
My only slight gripe was that during the chat I couldn’t scroll through the conversation to see earlier comments, which I think is something users may sometimes need to do. If you want to receive a copy of the chat transcript you can enter your email address, although this option is a little hidden.
Overall, I was really impressed with how straight forward it was to use, it’s definitely something I would use to get help on the go.