404 Archives - Jo Alcock Consulting
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I'm always impressed with simple ideas to help users at their point of need, whether that's physical signs when libraries can be confusing, or pointers to help users on the library website. Something which impressed me last year was the idea of adding help to error pages on the library catalogue. Following examples such as David Lee King at Topeka and Shawnee County Public Library, many libraries added Meebo widgets to error pages of their OPACs so that when users could not find what they were looking for on the OPAC they could immediately ask for help from a virtual librarian...